Frequently Asked Questions

What areas do you service?  We service all areas of Brisbane, Sunshine and Gold Coasts.

What is your ABN? 69597420819

Do your artists have a Blue Card (Working with Children Check)?  Yes, all our artists carry a current Blue Card.

Do you have Public Liability Insurance?

Absolutely! We have Public Liability Cover to the value of $20 million. Please ask if you would like a copy of our insurance certificate.

How do I book your services?  Please call on 0400 311 316, email at Melanie.J.Hughes@hotmail.com or fill out our contact form at www.EmbellishFace&BodyArt.com.au

What are your payment options?  We accept payment by cash, cheque (only corporate business), or direct deposit.

Do you bring everything you need with you?  Yes, we can bring all our own equipment including table and chairs or I can use your table and chairs.  We ask to have a sheltered, well lit place to set up.

Do I need to pay a deposit? Yes you are required to pay a fifty percent deposit to secure your booking.  Deposits are subject to our Cancellation Policy (see below)

Can you issue me with an invoice or receipt for your services?  Of course! This will be forwarded upon completion of payment processing.

When will you arrive and set up?  We will arrive to set up approx 15-20 mins prior to the agreed start time.
What is your cancellation policy?  Cancellations with less than 3 days notice, will forfeit the booking fee.  A full deposit refund will be given for cancellations with more than 3 days notice.  We are happy to reschedule, provided we have availability.  Cancellation fee of half the total amount to be paid, if less than 72 hours notice given (including bad weather)

Cancellation of full total of invoice if we arrive to site then cancelled or less than 48 hours notice.  Rescheduling of your event is possible if availability in calendar allows.  Please let us know as early as possible so we can work out a new time and date with you.
What ages and restrictions are there in painting?  Generally persons that cannot be painted are to include: Anyone under 2 years. If the person cannot tell me they want to be painted or they appear frightened or upset then I will not paint them. It is lovely to see the little ones painted, but I am unable to paint them if they are crying or cannot sit still or follow instructions. I would much prefer that they have a happy memory of painting than be scared. I do not paint anyone who is obviously unwell, showing signs of a fever, rashes, open sores or wounds. I also do not paint people with sore eyes.

Do you have a minimum time for bookings?

Yes.  A minimum of 2 hours is required.  A one hour booking is available for an additional fee which is supplied by quote.  The time it takes to do a face or a design can vary due to a lot of different factors, such as the design in particular, wriggling children or any other distractions. An average of 8-12 faces per hour, depending on designs.
Do you charge for working on a Public Holiday?  Yes.  Working on a Public Holiday incurs additional fees.  As per quote.
When is full payment required?  If you are paying by direct deposit, or credit card payment must clear prior to your event (this is generally 24-48 hours to clear).  Cash and cheque (corporate business only) payments can be paid on the day, when the artist/s arrive to set up.  Please specify how payment is going to be made prior to your event.

LARGE EVENTS- We ask you do not place us near loud speakers, DJs, smoking areas, food and beverage outlets, or in walkways.

We can also provide our own shelter upon request (additional charges apply).

Will the paints stain my clothing or bed sheets and pillow cases? They may temporarily but should come off in a cold water wash. Do not use warm or hot water. To avoid staining bed sheets the face paint should be removed before bed.

Other Activities – Face painting is done one at a time (allocation).  It is best to plan other activities for the children waiting to be painted.  The best activities are the ones that allow children to come and go as their turn arrives.  Many children like to watch the painting, but its better it they don’t crowd around.

Supervision – Please keep an eye on the children, I can number the childs hand, or a list of the childrens names can be provided for me to call them when it is their turn.  At a birthday party the birthday person will be painted first unless they want to wait or allow their guests to go first.  I like to give the painting and the child being painted my full attention, so am unable to supervise other children waiting.
What face paint do you use?

We use only cosmetic grade face paints and glitters.

How to best remove the paint?  All art and designs can be washed off using running water and a mild soap.  You can always also remove the excess paint first using baby wipes (I recommend Huggies fragrance free) or a damp cloth.  If looked after the finishing results can last all day.  Some colours will stain more than others so you may need to repeat cleaning depending on how long you have been wearing the face paint and what the colour is - this is normal and will fade within a day or two.

What do we do if we have allergies?

If you think you or the person that is to be painted has sensitive skin please or has allergies please ask for a patch test. (I apply a small amount of paint to the inside of the elbow and if after 30mins there is no reaction then I will be happy to paint them).

How much notice do you need for a booking?  The earlier you book the more likely I am to be available for your special event.  To avoid disappointments and guarantee your booking I accept payment before the event or a booking fee of fifty percent of quote price.  Please use my contact for and I will endeavour to respond within 24-48 hours.  If you need to book me at short notice please call me on: 0400 311 316.  A short notice surcharge (if I am available) will be written up in your quote.  The short notice fee is $40.00.

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2012

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Melanie

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2013

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Award Winning Artist

0400 311 316

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